Administration Console: Jitterbit's World wide web console where you can take care of your integration tasks and execute administrative features related to your Firm.
Macros at your fingertips Assign your mouse & keyboard macros to hotkeys and operate them from any application.
Irrespective of whether you are a tech aid "agent", an "administrator" or simply a "supervisor", the grid conveniently adjusts to the present-day requires. Here is the monitor you might be gonna be considering Generally of the workday, so we've virtually put in a long time sharpening it.
Jitbit Helpdesk is accessible both of those as an "on-premise" Variation that organizations put in on their servers in addition to a "SaaS" alternative that works while in the cloud.
Reports with the option to export to Excel and CSV: resolution time, time of working day distribution, reaction pace, Kanban look at and a number of other. And in many cases a custom report builder. Track numerous consumer assist metrics, evaluate your brokers performance etcetera.
This industry is employed when you log in on the Harmony Portal, as well as for Some others to invite you to definitely other Harmony organizations. If you want to update your e mail address, remember to contact assist.
We have created this fun little aspect job throughout the days of COVID-19 when All people's remote and found on their own wanting video clip connectivity tools.
This fashion, the web site icon might be extra to your own home display. You can use it to open up the platform promptly.
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Assistance tickets are being assigned to "categories" - that's the jitabet principal element to help you organize points up a little. It is possible to classify tickets into types manually, make consumers go with a category through the ticket generation or try this quickly by means of Automation Policies (see underneath) and e-mail engine configurations.
The principle monitor of the help desk application encompasses a strong grid displaying all the data on the current tickets. You can easily form and filter the requests, evaluation The present stats and even carry out "bulk" functions without leaving the web site.
When clicked, the Harmony Portal menu in the best left demonstrates dynamic links dependant upon your Harmony Business's membership entitlements, your user permissions inside the Harmony Firm, along with the page you happen to be now on.
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As you navigate among the cloud-based mostly Harmony apps, widespread features in the Harmony Portal are available through the header alongside the highest from the webpage. Of Notice, these incorporate accessing your account, in which you can update your data and alter your default Group, together with Altering your password.